• Cost: 9,90€. FREE SHIPPING for orders +20€.
• Delivery time: 3 - 5 business days from when the order leaves our atelier.
• Destinations: France, Italy, Belgium, Germany, Poland, the United Kingdom, the Netherlands, Austria, Denmark, Slovakia, Portugal, the Czech Republic and Luxembourg .
SHIPPING TO PENINSULAR SPAIN
• Cost: 6€. FREE SHIPPING for order +10€
• Standard delivery: 3 - 5 business days from when the order leaves our atelier.
• Express delivery: 24h 3 - 5 business days from when the order leaves our atelier.
SHIPPING TO PENINSULAR SPAIN - STANDARD
• Cost: 6€. FREE SHIPPING for orders +10€
• Time delivery: 3 - 5 business days from when the order leaves our atelier.
SHIPPING TO PENINSULAR SPAIN - EXPRESS
• Cost: 8€.
• Time delivery: 24h. From Monday to Thursday, orders placed before
SHIPPING TO SPANISH ISLANDS - BALEARES
• Cost: 9,90€.
• Time delivery: 4 - 5 business days from when the order leaves our atelier.
SHIPPING TO SPANISH ISLANDS - CANARIAS
• Cost: 20€.
• Time delivery: 5 - 10 business days from when the order leaves our atelier.
Unfortunately, at the moment, we do not ship to Ceuta and Melilla. However, you can find our products in several stores
Miss Wood also informs that the courier company does not deliver during the weekend.
Miss Wood is not responsible for any delays in delivery caused by the selected courier, in the event that any problem occurs, please contact us through the following form and we will try to solve it as soon as possible.
Please note that during periods of campaigns and promotions, the delivery timeframe may be longer than usual.
Yes, of course. If the order is still in our workshop, is usually easier to manage it, so notify us as soon as possible :) However, if the parcel is in the hands of the delivery company already, don’t worry, we have a solution for you. Just fill out the following form indicating your order number and the new address and we will be happy to modify your data or to transfer them to the courier.
Once the order is confirmed, we try to process it as soon as possible so that you can receive it shortly. If you wish to cancel or modify an item, we inform you that it will be possible only if the order is still in our warehouse and has not been sent already. Please fill the following form indicating what you wish to change and we will try to do everything to satisfy your request.
Small details make the difference. And at Miss Wood, we are committed to infusing love in every detail of your personalization. And you know, details take time. For this reason, we can not send you proposals until the order is confirmed. But don’t worry! Our design team will be at your disposal :) and we will not send the product until you are 100% satisfied with the proposals sent. Should you be interested in this option, you will simply need to choose the product you prefer at the following link, place the order and we will take care of the rest.
Sure thing. As soon as your parcel leaves our workshop, you will immediately receive an email with a link with the tracking of your order. By clicking it, you will be able to follow all the phases of your shipping.
Despite we commit every day to improve and make our service impeccable, there is always something that we can’t control like the journey of your order. The impossibility of delivery can depend on several reasons. A delay due to city traffic jam, weather conditions or simply because the company cannot find your home. Anyway, don’t worry, as by checking the tracking you will be always able to find out what happened. In any case, if you need more information about your parcel, do not hesitate to contact us through the following form or call or Whatsapp us at +34 602 353 684.
The delivery company will try to deliver to the address you provided us with twice at most. It would be great if you can provide us with an address where there is always someone to pick up the parcel. Also note, if you can receive the parcel at your office or where you work, we suggest that you indicate that address. in any case, don’t worry, the delivery company will try to contact you to organize a new delivery. and if they don’t, here we are, just fill the following form and we will be happy to help.
In case one or more items of your order are missing, you have received an incorrect product or the item arrived with any kind of defect and you are not satisfied, do not hesitate to contact us by filling out the following form. Do not forget to provide us with your order number and to add some photos. And, anyway, don’t worry! Together, we will definitely find the best solution for you.
The products we will send you are as faithful as possible to the pictures published on our web. However, you should consider that the colours may slightly vary depending on of screen through which you are watching them. Also, know that all our products are handmade with natural materials, so it is possible that, compared to the images on our website, some small differences may appear, which will make your product unique and irreplaceable.
It is always possible to enframe your Woody Map. Enframing your map is simple. You will just need to provide us with a date and a margin of 3 hours so that the carrier can collect your Woody Map. Then it will be shipped to our workshop, where we will enframe it and send it back to you as soon as possible. If you are interested in this option, complete the following form. We also inform you that it will not be possible to buy the frame only as it is composed of small parts that must be assembled in our workshop.
Yes, you can, always and according to the following terms. Once received your parcel, you will have 14 natural days to contact us and exchange or return your order. In both cases, fill out the following form and we will be happy to do the necessary as soon as possible. Last but not least, we inform you that the product (s) you want to return must arrive in our workshop in perfect condition and in its original packaging.
If you are not satisfied with the product received and you wish to return it, we will be happy to organize everything so that it can be the most practical and easy for you. You will just have to notify us by email and we will be happy to request the pickup of your product and the delivery company will come to collect it during the date and margin of 3 hours, which you indicated to us. Once received the product in our workshop, we will refund the amount of your order except the shipping costs equivalent to 9.90€.
Of course. Send us your complete information, including name, address and the VAT identification number through the following form and you will receive the invoice in your inbox briefly.
Since the beginning of our adventure more and more stores have been selling our products. For more detailed information you can check the map at the following link. By clicking on each store you will see the address and the telephone number. We recommend that you call before to make sure they have the product you are interested in.
All prices you can see on our website have VAT included. When you add them to your cart, the shipping cost will be added.
Our Customer Care Service is from Monday to Friday from 9 AM to 6 PM
Through the following form on our web
By phone or Whatsapp: call or write to +34 602 353 684
By chat visiting our website from Monday to Friday from 9 AM to 6 PM