FAQ'S

Information on the current status of Covid-19

We're back to being 100% operational. You can place your order with total normality, it is safe for you and for us.

In fact, by ordering from Miss Wood you will be supporting the local trade at such a difficult time.
We leave you here relevant information about our situation in front of the COVID-19.

Check here for updated information*.

Shipping and Delivery

SPAIN: Peninsula, Balearic and Canary Islands.

INTERNATIONAL: France, United Kingdom, Italy, Belgium, Netherlands, Germany, Denmark, Slovakia, Czech Republic, Portugal and Austria.

*If you live in a country that is not on our website but is within the European continent, you can place your order
through Amazon.

STANDARD PENINSULAR SHIPPING

- Cost: 6 euros. FREE SHIPPING for orders +20 euros.

- Delivery time: 3 to 5 working days.

PENINSULAR EXPRESS SHIPPING

- Cost: 8 ?.

- Delivery time: Within 24 hours. From Monday to Thursday, if you place your order before 12h, it will arrive the next day. Orders
placed after Thursday at 12h, will arrive on Tuesday of the following week.

BALEARIC SHIPMENT

- Cost: 9,90

- Delivery time: The delivery time is 4 to 5 days.

SHIPPING CANARY ISLANDS

- Cost: 20 euros

- Delivery time: The delivery time is 5 to 10 days.

SHIPMENT CEUTA AND MELILLA

Unfortunately we cannot ship at this time. However, you can find our
products in several points of sale in the areas or through Amazon.

INTERNATIONAL SHIPPING

- Cost: 6 FREE SHIPPING for orders 50&nbsp

- Delivery time: Between 3 and 5 working days since the order has left our workshop.

- Destinations: France, UK, Italy, Belgium, Netherlands, Germany, Denmark, Slovakia, Czech Republic, Portugal and Austria

Please note that the transport company does not deliver on weekends.

We can not be responsible for any delivery delays caused by the courier service selected, however, if you have any problems, please contact us through thisformand we will try to solve your problem as soon as possible.

During the period of campaigns and promotions the delivery time may be longer than usual.

* Personalized products, photo printing and personalized calendar: The preparation time of the product is 48 to 72 hours. Once ready, the delivery time is 3 to 5 days.

This is what happens from the moment we receive your order:
- Our production team begins to prepare your order. This can take up to 2 days.
- We pack it with great care and leave it in the hands of the courier company.
- Once you leave Miss Wood, we will send you an email to let you know and the courier company will send you another one with the
tracking link so you know where your package is at all times.
- Once it is in the hands of the courier company, it will be delivered to you within 24-72 hours.
National shipping is handled by ASM and international shipping by GLS/TNT.

Although we are committed to providing you with impeccable service, there are always things that can happen during the delivery of your order. This can be due to several reasons. Because the delivery person has not covered your area on this delivery day, because of the weather or because you were not at home. But don't worry, always go to your follow-up link and you'll know what happened. If you are still worried about what happened, do not hesitate to contact us atformWe will be happy to help you.

The courier company will pass by the address you have given us a maximum of twice. Try to put an address where you can easily pick up your package. If you can receive your package at your workplace, we recommend that you use this address. If it is more convenient for you, you can also send your package to the delegation of the courier or at an official collection point. You can request this process through the tracking link. You will only need your ID and the delivery number and you will receive your package.

Returns

There are NO return costs. Returns are FREE for you.

Yes, as long as you are on time. Once we receive the package you have 14 calendar days to contact us and make the change or return of your order. In both cases fill in the following formFormand we will be happy to assist you as soon as possible. Last but not least, we inform you that the product(s) you want to return must arrive at our workshop in perfect condition and in its original packaging.

About my order

Once your order is confirmed, we try to process it as soon as possible so that it reaches you very soon. If you want to cancel or modify something, we inform you that it will only be possible if the order is still in our warehouse or if it has not been sent already. Please fill in the following formFormand tell us what you need so we can try to meet your request.

Of course. From the moment the package leaves our workshop you will receive an e-mail with a link to track your shipment. There you will be able to see all the movements it has made.

Once the order has been placed on our website, you will receive a confirmation e-mail at the e-mail address you indicated when placing the order with the details of the order placed. Please check your data and, if there is any error, inform us as soon as possible through the followingformso that we can modify them.

If you have not received the confirmation e-mail, but have been charged, your order has usually been processed successfully. We recommend that you check your SPAM folder first. If you do not find it, perhaps the email address you have indicated when entering your data contains an error or there has been a computer problem on our website. In any case, contact us through the followingformand we'll be happy to check the status of your order.

If items are missing from your order, you have received the wrong product or the item has arrived with some kind of tare and you are not satisfied with it, please let us know by using the followingform. Don't forget to put your order number and attach a photo. Don't worry! Together we will find a positive solution for you.

It is possible to frame your map. If you want to frame your Woody Map, you only need to tell us a day and a margin of 3 hours for us to pick it up. We will then bring it to our workshop, frame it and send it back to you as soon as possible. If you are interested buy the product We also inform you that it will not be possible to send the frame separately as it requires an assembly process that must be carried out in our workshop.

Of course. You only need to fill in the followingFormindicating your complete data and in short you will receive the invoice in your mail.

Products

The products we send are as faithful as possible to the photos published on our website. Although we must prevent you that depends on the screens in which you visualize the product the colors could vary slightly. Also keep in mind that many of our products are made by hand with natural materials so you may have some small differences with respect to the images on our website making your product a unique and unrepeatable.

Of course I do. If the order is still being processed by us it is usually easier to handle so the sooner you inform us the better! :) On the other hand, if the package is already in the hands of the courier, don't worry, we will fix it. In both cases, please fill in the following formFormindicating the new delivery details and we will modify them or forward them to the courier company so that your package can arrive as soon as possible.

More and more stores are selling our products :) To find the closest store to your location you can check our map in the followinglink. Clicking on the store you will see the address and phone number. We recommend that you call first to make sure they have the product you want.

Details make all the difference. And we at Miss Wood are committed to loving every detail of your personalization. You know, details take time. That's why we can only send you proposals as soon as your order is confirmed. But don't worry! Our design team will be at your disposal :) and we won't send the order until you are 100% satisfied with the design. You can choose your product here.

MAPA SIN MARCO: Viene enrollado en una caja de cartón. Recomendamos que lo abras con cuidado para evitar roturas. Los
tamaños L y XL incluyen 20 chinchetas (10 rojas y 10 verdes) y 8 clavos, así como las instrucciones para
colgarlo. El tamaño XXL, sin embargo, viene con 40 chinchetas (20 rojas y 20 verdes).

MAPA CON MARCO: Te llegara directamente enmarcado. Los tamaños L y XL incluyen 20 chinchetas (10 rojas y 10 verdes). El
tamaño XXL, sin embargo, viene con 40 chinchetas (20 rojas y 20 verdes). Además, todos los tamaños incluyen 2
tacos y 2 alcayatas para que sea más fácil de colgar.

MAP WITHOUT FRAME

To make your map as smooth as possible on the wall: 1.

Leave it flat and put weight on it for 24 hours.
3. We recommend that you hang it on a smooth wall with double-sided tape so that it is perfectly
placed.
4. To reinforce, use the nails that come with the map in the pin bag.

MAP WITH FRAME

Bend the hooks on the back of the map at a 90º angle.
2. Use the two pegs included in the product to hang it on the wall.

All the prices that you can see in our web have the VAT included. When you add them to your cart, the cost of shipping will be added.

You can pay with:
- Visa
- Mastercard
- Maestro
- Paypal


Paying through our website is totally secure, as we use an SSL security certificate to
protect your personal data and all your card information.

Other questions

Our customer service is from Monday to Friday from 09:00 to 13:00.

You can contact by phone or Whatsapp if you call or write to us at +34 602 353 684

By chat on the same website from Monday to Friday from 09:00 to 13:00.